FAQ
Frequently Asked Questions
Find answers to common questions about ordering, customization, and our services.
🛒 Ordering & Customization
How long does production take?
Most custom orders are produced within 5-7 business days, then shipped via your selected shipping method. Total delivery time is typically 7-14 business days depending on your location.
Do I need to provide a design file?
No! Just describe your idea in the customization fields on any product page. Our AI will create a professional mockup for your approval. If you already have artwork, you can email it to us.
Can I see a proof before production?
Yes! We send design previews for all custom orders. Production only begins after you approve the mockup.
What if I want changes to the design?
No problem! We offer revisions until you're completely satisfied with your design.
Do you have minimum order quantities?
No minimums! Order as little as one item or as many as you need.
💳 Pricing & Payment
How much does customization cost?
Pricing varies by product and complexity. You'll see the final price at checkout before completing your order. There are no hidden fees.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Do you offer bulk discounts?
Yes! For orders over 50 units, contact us for volume pricing.
🎨 Design Guidelines
What file formats do you accept?
PNG, JPG, PDF, and SVG. We recommend 300 DPI resolution for best quality.
Can I use copyrighted images or logos?
You must own the rights to all designs submitted. We're not responsible for copyright violations.
What colors are available?
Most products offer multiple color options. Check individual product pages for available colors. You can also specify preferred colors in the customization fields.
📦 Shipping & Returns
Where do you ship?
We ship within the United States and internationally. Shipping rates calculated at checkout.
What's your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact us for a remake or refund.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.
What if my item arrives damaged?
Contact us immediately with photos. We'll send a replacement at no charge.